SMTP Failed on Process Scheduler

If you are seeing messages like this in your message log when running a process through the process scheduler and distributing the information via email:

SMTP sendMail failed (server yourserver.com:25). Cannot send email to example@test.com
Failed to connect to the SMTP server at :25

It indicates that the SMTP settings have not been configured correctly on your process scheduler servers. What you need to do is open your process scheduler configuration file (%PS_HOME%\appserv\prcs\<PRCSDB>\psprcs.cfg) and find the following section:

[SMTP Settings]
;=========================================================================
; Settings for SMTP mail
; All controls under SMTP Settings can be dynamically changed
;=========================================================================
SMTPServer=
SMTPPort=25
SMTPServer1=
SMTPPort1=0
SMTPSender=PeopleSoft@peoplesoft.com
SMTPSourceMachine=
SMTPCharacterSet=
SMTPEncodingDLL=
SMTPTrace=0
SMTPSendTime=0

SMTPUseSSL=N
SMTPSSLPort=465
SMTPClientCertAlias=

SMTPUseSSL1=N
SMTPSSLPort1=465
SMTPClientCertAlias1=

Change the following parameters:

  • SMTPServer= the fully qualified address of your SMTP server. Make sure this server is accessible from the process scheduler server.
  • SMTPPort= default SMTP port is 25. If you are planning on using SSL, consult PeopleBooks. Make sure you can reach the target port (e.g. through telnet) from your process scheduler server.
  • SMTPSender= the send address to use for emails, e.g. moc.ynapmocruoy|ylperon#moc.ynapmocruoy|ylperon
  • SMTPSourceMachine= make sure you set this to the fully qualified name of your process scheduler.

You shouldn't need a restart if you have dynamic changes enabled in your configuration. Otherwise you will need a restart. There is a flag in the file psprcs.cfg that will tell you this:

[Process Scheduler]
...
Allow Dynamic Changes=N
...
Unless otherwise stated, the content of this page is licensed under Creative Commons Attribution-ShareAlike 3.0 License